Video surveillance solutions for the banking sector

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Written by Xavier Oliva Galván, Business Development Manager at Lanaccess and Associate Professor at the Pompeu Fabra University.

Video surveillance solutions for the banking sector

Video recorders are not needed in bank offices. No, I am not wrong. It is a mistake to select just a video recorder for bank offices. What is needed are video recording and streaming solutions truly tailored to the needs of the banking sector, which does include video recorders. In general, financial institutions are perfectly conscious of this, the vast majority of them do not look for the most economical Asian video recorders in the market at the moment, but for true specialists in their sector, who are also able to adapt their solution to each bank’s particular needs.

Differential factors

Various factors make the banking sector special, such as the high number of branch offices, its dispersion, its homogeneity, the need for centralized management and, above all, the strong security requirements. The video solution must consider all these factors and be designed accordingly. Any problem or mismatch is multiplied by the number of offices.

The sector is also special at the regulatory level. In some countries, the banks are obliged to implement a video surveillance solution, or even specifically to install a video recorder at every bank office. On the other hand, this is also the best technical and economical option with current communication networks.

Another relevant aspect is that the banking sector has been characterized for years by firmly betting on innovation, always looking for new and better ways to provide security to its branch offices and to optimize operations.

Dispersion

Bank’s branch office networks are some of the most dispersed security facilities. Few companies need to protect hundreds or even thousands of locations distributed throughout the country. Managing the security of this type of installation is not easy, and neither is maintenance. It is necessary to install equipment with a low failure rate, to reduce the trips of maintenance technicians, as well as to have powerful and efficient plant supervision tools.

Double-digit annual failure rates, sometimes due to poor choice of the recording solution, are totally unsustainable and overwhelm the security department. As it is also unacceptable that breakdowns are discovered when a recording is needed, and cannot be accessed.

Monitoring tools must provide a clear and concise view of the real-time “health” status of the entire system, to act quickly in the event of a breakdown. Besides, the number of incidents to be addressed can be reduced by using embedded technology video recorders, with low heat dissipation and greater reliability.

Communications

A communication network with such a wide coverage also has its limitations. Available bandwidth, which must also be shared with vital business data communications, must be used wisely by the video system. Our customers especially appreciate our Mosaic Channel technology, which enables real-time and recorded video to be displayed in mosaic mode through a single video stream. They also value other functionalities such as video recording sampling, bandwidth self-limitation or scheduled downloads.

Centralised and homogeneous management

In some countries, the banking sector has undergone an important concentration and transformation process in recent years, which has led, on occasions, to not very homogeneous video recorder plants. In centralised management, relying on multiple applications is very inefficient, so the entities have consistently decided to homogenise their plant to a single manufacturer or two at most. To facilitate the transition and do it gradually, they sometimes request the integration of the equipment that they have decided to replace into the management platform of the selected solution. In this platform, apart from an adequate supervision and a comfortable and efficient user interface, tools for automating repetitive tasks, as well as those for massive updating and configuration, are highly valued. Taking advantage of the relative uniformity of the branch offices, the process of configuring the video recorders can also be automated, reducing errors and saving time.

Innovation

The benefits of systems integration are continually explored in the banking sector. Some examples are the integration of video recorders with alarm panels, electronic locks, ATMs, video intercoms, or streaming servers to share content with law enforcement agencies.

The possibilities of video analytics and Deep Learning are also explored, to detect the faces of the people who enter the agency, analyze the behavior at the entrance or in front of the ATM and generate statistics, detect homeless people, and monitor the occupancy and generate statistics during the pandemic. These developments open the door to synergies with other departments, such as marketing, that add value beyond security.

The innovations that appear in the banking sector are often consolidated and extended to other sectors.

Cybersecurity

Across the technology sector in general, and especially in the security sector, cybersecurity is becoming increasingly important. Threats are becoming more sophisticated, so systems must also increase protection measures. It has recently been published that some of the most dangerous attacks, those of ransomware, which encrypt the information and demand the payment of a ransom to recover it, follow now a “triple extortion” strategy: in addition to preventing access to the data, they threaten to publish sensitive data and carry out denial of service (DoS) attacks if the victim does not give in to their demands.

Video surveillance systems are not immune to these cyber risks, not only because they can be infected, but also because they can be used as a gateway to the network or as a point of distribution of malware.

Zero risk does not exist, but it needs to be minimised. The vast majority of viruses are created to attack the most popular operating systems such as Windows or Linux, so using your own operating system provides greater security. LANACCESS “CCTV Switch”, being capable of protecting the IP cameras from the network and the network from the cameras, in addition to detecting and preventing the replacement of a camera with another – potentially dangerous – device, increases the robustness of the solution.

Complete solutions

As we have seen, it is not easy for a video recording solution to respond to all the needs of the banking sector. The high technological level of the implemented solutions is not improvised by choosing dispersed elements from the market and integrating them. LANACCESS, as a manufacturer and a true specialist in complete video solutions for banking, has for years become a leader in the sector because it has been able to develop the right type of solution and also continues to expand and evolve it.

LANACCESS video recorders, reliable and innovative, have been subjected to various and extensive intrusion tests by specialized companies during approval tests in large banking entities, which has confirmed their high cybersecurity level. Any video solution for this sector must offer strong guarantees in this regard.

Video solutions for the banking sector will continue to evolve in terms of video quality, connectivity and cybersecurity, but where the most significant advances are expected is in video analysis applications based on neural networks, also known as Deep Learning. The recent appearance of new processors, which incorporate technology originally developed for graphic cards, will make a difference, allowing better behavior analysis to more quickly identify threats and the generation of valuable statistics for the business.

 

Xavier Oliva Galván, Business Development Manager at Lanaccess & Professor at the Pompeu Fabra University
Xavier Oliva Galván, Business Development Manager at Lanaccess & Professor at the Pompeu Fabra University